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Case Study

From Renovations to Million-Dollar Dreams

Our case studies will give you an in-depth look at how we’ve helped our clients improve the way they reach and communicate with their audiences.

 

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Project Overview

Industry: High-End Custom Home Building

In 2022, Richmond Homes teamed up with The Diamond Group (TDG) on a mission to evolve from a neighborhood renovator into a luxury custom home builder. Their vision? To attract high-end clients and create million-dollar homes. To bring that dream to life, they needed a growth partner who could provide both hands-on strategy and a powerful team to support it.

Key Deliverables:

  • Coaching and Growth Partnership 
    Our regular strategy sessions refined Richmond Homes’ sales style, elevated client communications, and led to branded sales materials that positioned them as the go-to premium builder in town.
  • HubSpot Platform Implementation
    We crafted a fresh website on HubSpot, complete with a CRM, email automation, and downloadable resources. This organized platform supercharged lead generation and created a seamless client journey from start to finish.
  • Email Marketing and Automation
    With custom email drip campaigns and automated follow-ups, Richmond Homes saw a fantastic 24.59% click-through rate, engaging high-value clients like never before.
  • SEO and Content Marketing
    By doubling their tracked keywords from 113 to 250 (and landing four in the top three search results), we boosted their online visibility, drove more qualified leads, and established Richmond Homes as a top luxury builder in their region.

Value Added: Enhanced client engagement, increased keyword rankings, a refined brand image, and a scalable digital foundation that supports Richmond Homes' shift to high-end custom home building.

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Sales Materials That Defined the Richmond Homes Experience

To bring Richmond Homes’ brand to life and draw in our ideal luxury clients, we created a suite of standout sales materials. These assets make every step clear and easy for our clients, building trust and confidence in Richmond’s unique home-building experience. Every detail speaks to the high standards and exceptional quality that Richmond Homes pours into each project.
Welcome Letter From The CEO
Welcome Letter
Summerwind I Floor Plan
Model Floor Plan
Standard Included Features-1
Standard Features Sheet
Standard Included Features-2
Standard Features Sheet
10-Step Process
10-Step Process Guide

New High-Performance Website Built for Luxury and Lead Generation

With a sleek design, intuitive navigation, and seamless mobile experience, Richmond Homes' new website captures the essence of its high-quality brand. Built on HubSpot, the site now serves as a powerful lead-generation tool, automating follow-ups and nurturing client relationships. The enhanced functionality and modern aesthetic position Richmond Homes as a top choice for luxury custom builds, driving engagement and business growth.

Richmond homes before and after website

 

Do you want to 10X your website traffic in the next 6 months? Let’s talk.

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The Diamond Group has been transformative for Richmond Homes. They’ve helped us take a fresh look at how we market and communicate with our clients, which has really paid off. We’ve been able to grow our business and take on larger, more ambitious projects. Their expertise has not only elevated our position in the market but also set us up for steady and meaningful growth.

~ Chad Richmond

Driving Richmond Homes' Success Through Strategic Growth and Digital Innovation

Our growth partnership with Richmond Homes focused on 4 key pillars: sales development, web design, automation, and digital marketing.

Website Design Icon

Web Design

Use Social Media

Automation

Analytics and Analysis

Sales Development

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Growth Partnership

The Challenge

Richmond Homes set their sights on a new goal: transition from smaller renovation projects to building high-end custom homes. To attract this luxury market, they needed more than referrals; they required a polished digital presence, targeted marketing, and streamlined client communications. Richmond Homes approached The Diamond Group (TDG) to help them build a foundation for reaching affluent clients and establishing themselves as a premier custom home builder.

TDG’s mission was to redefine Richmond Homes' digital and sales approach, giving them the tools to grow sustainably and position their brand for this new market.

The Outcome

  • TDG’s approach transformed Richmond Homes’ digital strategy, positioning them as a top choice for luxury home builds and driving substantial growth across multiple channels:

    • Revenue Surge: With the new digital strategy in place, Richmond Homes saw a 200% increase in revenue, affirming the effectiveness of targeted client outreach and lead nurturing.

    • Enhanced Client Engagement: Through strategic social media and email marketing efforts, Richmond Homes achieved 57,000 impressions across platforms, while email campaigns reached a 28.4% open rate and a 5.19% increase in click-through rates, engaging high-value clients more effectively.

    • SEO Success: With a focused SEO strategy, Richmond Homes experienced a 121% increase in tracked keywords, securing high-ranking positions in search results and driving quality organic traffic.

    • New Website and CRM Integration: TDG rebuilt Richmond Homes’ website on HubSpot, creating a seamless client experience that aligned with the brand’s luxury image. The integration with HubSpot’s CRM empowered Richmond Homes to track leads, automate follow-ups, and manage client relationships efficiently, setting them up for sustainable growth.

Summer Haven Floor image     DSC_9624 copy     DSC_9445

IMG_5486     DJI_0082 copy    DSC_2754

 

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